Vego Garden Warranty Terms

Warranty Scope

These warranty terms apply to Garden Bed series, Watering series and Planter series. The warranty includes the product itself and any parts, accessories, or extensions included.

 

Warranty Period

Two Year Warranty: Classic, Novel, Modern, and Advanced Series Garden Beds,Planter series, Modular Trellis System, Extension Kit, Gopher Net, Self-Watering Wicking Cell, Save Soil PartitionsWatering Series, Cover System, Worm Composter, Toolbox, Seedling Trays, Solar Lights, and other plastic products.

 

Warranty Service

During the warranty period, if the product experiences failures due to manufacturing or material defects, Vego Garden will repair or replace defective parts at no charge. The warranty does not cover labor costs or other expenses related to diagnosis, disassembly, installation, servicing, or handling of either defective parts or replacement parts.

 

Warranty Conditions

1. The warranty is valid only for the original purchaser and is non-transferable.
2. Proof of purchase and images of warrantied defects are required for warranty service.
3. Installation, use, care, and maintenance of the product must be documented and performed according to the user manual. Vego Garden reserves the right to void the warranty if the installation, use, and care instructions provided in the user manual are not adhered to. 
4. All warranty claims  must be reported promptly upon identification of defects.  Defects discovered after the warranty period from the original purchase date are not covered by this warranty.

 

Warranty Limitations

The warranty does not cover:

1. Damage due to negligence, misuse, abuse, improper adjustments, improper application, excessively acidic, alkaline and/or corrosive products, accidents, vandalism, force majeure, extreme temperature and humidity, acts of nature, acts of war (declared or undeclared), or any circumstances beyond the control of Vego Garden.
2. Damages caused during transit.
3. Damages caused by using products, accessories, and hardware not supplied by Vego Garden.
4. Failures resulting from improper installation, operation, or use under the influence of medication, alcohol, or drugs.
5. Products that have been repaired or altered without authorization from Vego Garden.
6. Missing Parts Claims must include images of order contents and must be reported within 24 hours of receipt and inspection of the item, or claims may be considered lost and not covered by the warranty.

 

Additional Warranty Terms

1. Plastic Parts and Water Level Indicator:  Two-year warranty. No chalking, cracking, or deformation within three years; minor fading is covered.

2. Support Parts:

     - Aluminum support structures:  Two-year warranty, rust, deterioration or similar issues are not covered under warranty.

     - Powder-coated items:  Two-year warranty, rust, deterioration or similar issues are not covered under warranty. Mounting and welding points are covered for six months; minor fading is covered under warranty.

3. Additional Components:

     - Wheels:  Six-month warranty.

     - Connectors:  No warranty after installation.

     - Water level regulator silicone rings:  Two-year warranty.

 

Warranty Claim Process

To apply for warranty service, please follow these steps:

1. Keep the proof of purchase (invoice or receipt).

2. Take clear photos of the product if applicable.

3. Contact our customer support team and provide the proof of purchase and photos of the damage.

 

Contact Information

For customer support or any questions, please contact at:

  - Phone: (866) 597-1888

  - Email: hello@vegogarden.com

  - Live chat: VegoGarden.com

 

Legal Statement

These warranty terms are governed by the current laws and regulations of the United States of America. Vego Garden reserves the right to the final interpretation and modification of these warranty terms without prior notice.