Self Watering Wicking Floor - For 17" Classic and Novel Beds

How can I reach out to customer service?

Our customer service team is available 7 days a week from 8:00 AM to 4:30 PM (CST), except for holidays. You can call us at (866) 597-1888, use our online chat, or send us an email at hello@vegogarden.com.

What is the customer service response time?

We are working 7 days a week to take care of our customer's needs. You can expect a response to emails or voicemails left outside of business hours within 24 hours; we often respond more quickly than that during the workday.

Do you have a phone number I can call?

Yes, we can be reached at (866) 597-1888.

What is the estimated delivery time on in-stock items?

Due to our workload, in-stock items usually are prepared for shipment within next business day, and then are scheduled for UPS/FedEx pickup. If more than 5 business days have passed since you ordered something that is In Stock and you have not heard anything, please contact Customer Service at hello@vegogarden.com.

When will the Pre-Order items be shipped out?

The estimated fulfillment date is listed on the product page, please only place your pre-order if you are OK with the waiting time. Your order confirmation email will also have the fulfillment date.

When will [out of stock item] be back in stock?

The restock time will be listed on the product page. If you cannot find such info, please contact our customer support.

Do you ship to Alaska, Hawaii, or countries other than the USA?

Yes, we do. We can ship to these addresses with extra shipping cost. Please contact Customer Service at hello@vegogarden.com with your address and the details of your order (quantity, type, and color of beds) and they can provide you with a quote!

What if the package gets damaged during shipping?

Because of the weight of our packages, there may be some panels bent in transit if UPS/Fedex handle it in a rough way. No worries, you can fix this easily so your gardening isn't delayed. Our panels are manufactured through a bending process from flat steel coils, in other words, they were bent before. It will not affect the corrosion resistance to bend them back. It may be hard to bend all the panels at one time, but you can always bend them back one by one. Here is an instructional video you may find helpful: https://www.youtube.com/watch?v=lh3PWhQsFGI.

What is the Vego Wicking Floor?

The Vego Wicking Floor is a self-watering system designed for 17" Tall Classic and Novel Beds to keep your garden bed optimally moist with minimal effort. It reduces watering frequency by storing water at the bottom of the bed and wicking moisture up to plant roots.

How does the wicking system work?

It features an integrated water reservoir that stores moisture below the soil and uses capillary action to wick water upwards, ensuring plants receive consistent hydration without frequent watering.

What are the benefits of using a Self Watering Wicking Floor

• ● Saves water by reducing evaporation and runoff.
• Reduces watering frequency to every 2–4 weeks, depending on weather.
• ● Ensures even moisture distribution for healthy root growth.
• ● Features an overflow system to prevent waterlogging.
• ● Helps maintain proper airflow for soil health.

What sizes and configurations are available?

The system is compatible with the Vego’s 4 in 1, 6 in 1, and 10 in 1 raised beds and has six configuration options. It is 5 inches tall, leaving 12 inches of gardening depth.

How do I test if the system is working before planting?

• ● Add water through the filling port until the second circle on the water gauge is visible.
• ● Wait 15 minutes and check the level. If the water remains stable, the system is functioning correctly.
• ● Avoid overfilling at this stage to prevent oversaturation.

What type of soil should I use?

Use a high-quality potting mix or container mix designed for self-watering planters. It should contain:

• ✔️ 30-50% coir for proper water retention
• ❌ Avoid peat-heavy mixes, as they hold too much water

How often do I need to water?

• ● Hot weather (summer): Every 2 weeks
• ● Cooler weather (spring/fall): Every 4 weeks
• ● Under coverings: Less frequent due to stable temperatures

The water gauge helps monitor the reservoir level—refill when it reaches the minimum mark.

How do I refill the water reservoir?

• ● Use the quick connector to attach a garden hose.
• ● Or, insert a hose nozzle directly into the filling port.
• ● Fill until the water gauge reaches the maximum mark.

Can the system overflow during heavy rain?

Built-in overflow holes in the reservoir ensure excess water drains automatically, preventing waterlogging.

Do I need to water from the top?

For newly planted seeds or seedlings, water from the top for the first few weeks. This encourages root growth toward the reservoir. Outside of that, you can rely fully on the wicking system.

Should I use mulch?

Yes! A 0.5-1 inch layer of mulch helps retain moisture. Great options include:

• ● Coco coir
• ● Undyed wood mulch

Why is my water gauge dropping quickly after filling?

This may indicate a leak or tear in the liner. Inspect it for damage and contact Vego customer service for support.

My water gauge isn’t moving—what should I do?

• ● Remove the gauge and clear any blockages.
• ● Check for damage to the float inside.
• ● If the problem persists, contact Vego support.

My water smells bad—what’s wrong?

Foul-smelling water can be caused by anaerobic bacteria in stagnant water. To fix this:

• 1. Add 1-3 ml of 3% hydrogen peroxide per liter of water.
• 2. If the smell persists, flush the system by overfilling until fresh water drains out.

The soil surface looks dry—should I water more?

Not necessarily! The lower layers may still be moist. Check moisture at least 2 inches below the surface before adding more water.

Do different plants have different watering needs?

Yes! While the wicking system provides consistent moisture, some plants (like tomatoes) may need additional top watering during fruiting stages.