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Shipping & Delivery Questions

What is the estimated delivery time on in-stock items?

Due to our workload, in-stock items usually are prepared for shipment within next business day, and then are scheduled for UPS/FedEx pickup. If more than 10 business days have passed since you ordered something that is In Stock and you have not heard anything, please contact Customer Service at hello@vegogarden.com.

When will the Pre-Order items be shipped out?

The estimated fulfillment date is listed on the product page, please only place your pre-order if you are OK with the waiting time. Your order confirmation email will also have the fulfillment date.

When will [out of stock item] be back in stock?

The restock time will be listed on the product page. If you cannot find such info, please contact our customer support.

Do you ship to Alaska, Hawaii, or countries other than the USA?

Yes, we do. We can ship to these addresses with extra shipping cost. Please contact Customer Service at hello@vegogarden.com with your address and the details of your order (quantity, type, and color of beds) and they can provide you with a quote!

What if the package gets damaged during shipping?

Because of the weight of our packages, there may be some panels bent in transit if UPS/Fedex handle it in a rough way. No worries, you can fix this easily so your gardening isn't delayed. Our panels are manufactured through a bending process from flat steel coils, in other words, they were bent before. It will not affect the corrosion resistance to bend them back. It may be hard to bend all the panels at one time, but you can always bend them back one by one. Here is an instructional video you may find helpful: https://vimeo.com/583857883/0fd536aa86

Please check out our FAQ page where you may find answers to most of your questions.

More Questions and Answers

Still Have Questions?

HQ Address:
1521 Greens Rd # 100 Houston, TX 77032

*If you are planning on visiting our offices for any reason, please call or email Customer Service ahead of time to schedule a visit.*

Customer Service (8AM - 4PM CST, 7 days a week):

Phone: (866) 597-1888

Email: hello@vegogarden.com

Business Inquiries: sales@vegogarden.com

Marketing Collaboration: marketing@vegogarden.com

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